Returns & refunds

1. 30-day returns

You can return eligible products within 30 days of delivery for a full refund of the product price.

2. What can be returned

Eligible

• Unopened, unused products in their original packaging, with any safety seal intact.
• Items that arrived damaged, defective or different from what you ordered (any condition; see section 5).

Not eligible

• Opened or used products, for hygiene and safety reasons, except as described in sections 5 and 6.
• Products returned more than 30 days after delivery.
• Gift cards, free gifts and samples.
• Items bought from anyone other than GBMskin.com or an authorized GBMskin retailer.

3. How to start a return

1. Email hello@gbmskin.com with your order number and the items you'd like to return. Please don't send anything back before we reply.
2. We'll reply within 1–2 business days with the return address and instructions.
3. Pack the items securely and ship them with a trackable service. Keep your tracking number until your refund is processed.

For returns of eligible unopened items, you're responsible for the return shipping cost. If the return is because of our mistake or a damaged item, we cover it.

4. Refunds

• Once your return arrives and is inspected, we'll email you and issue the refund to your original payment method, usually within 3–5 business days.
• Depending on your bank or card issuer, it can take another 5–10 business days for the refund to appear.
• Original shipping charges are not refundable, unless the return is due to our error or a damaged or defective item.
• If you used a discount code, the refund is the amount you actually paid for the item.
• If a return doesn't meet this policy (for example, it's been opened), we'll let you know and can send it back to you at your cost.

5. Damaged, defective or wrong items

If an item arrives damaged, leaking, defective or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item and the packaging. We'll send a free replacement or give you a full refund, including shipping. In most cases we won't need you to send the item back.

6. If a product doesn’t agree with your skin

Please patch test every new product before first use, and stop using it if irritation occurs. If you've opened a product and had a reaction, contact us within 30 days of delivery. We review these case by case and may offer a refund or store credit as a one-time courtesy. If you have a serious or ongoing reaction, see a doctor, and please tell us so we can report it as required by law.

7. Exchanges

We don't offer direct exchanges. To swap an eligible unopened item, return it for a refund and place a new order.

8. Cancelling an order

You can cancel for a full refund until your order ships. Email us as soon as possible with your order number. Once an order has shipped, it can't be cancelled, but eligible items can be returned under this policy.

9. Chargebacks

If there's a problem with your order, please contact us first. We can usually fix things faster than a card dispute. We reserve the right to dispute chargebacks that don't match the order history or this policy.

10. Contact us

Supplies & More LLC
42881 Hunt Club Blvd, Sterling Heights, MI 48314
Email: hello@gbmskin.com
Phone: (248) 756-9419

See also our Shipping policy.