Last updated November 3, 2026
Shipping policy
Here's how and when your GBMskin order gets to you. If anything here doesn't answer your question, email hello@gbmskin.com.
1. Where we ship
We currently ship to addresses in the 50 United States and Washington, D.C., including P.O. boxes and APO/FPO/DPO military addresses. We don't ship internationally yet. If you place an order with a shipping address we can't deliver to, we'll cancel it and refund you in full.
2. Processing time
Orders are packed and shipped within 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed on a weekend or holiday start processing the next business day.
During launches, sales and holidays, processing can take up to 3–5 business days. If your order will be delayed longer than that, we'll email you.
3. Shipping rates
| Order subtotal (after discounts) | Shipping |
|---|---|
| Under $75.00 | $6.95 flat rate |
| $75.00 or more | Free |
Your exact shipping cost is shown at checkout before you pay. We may offer expedited options at checkout from time to time; when we do, the price and estimated delivery are shown there.
Sales tax. Prices are in U.S. dollars. Where we're required to collect sales tax, it's added and shown at checkout before you pay.
4. Delivery times
Once shipped, most orders arrive within 2–5 business days by USPS or UPS. Delivery to Alaska, Hawaii, U.S. territories and military addresses can take 5–10 business days. These are estimates from the carrier, not guarantees, and weather or carrier delays can add time.
5. Tracking your order
When your order ships, we email you a tracking number. You can also check your order anytime on our Track an order page using your order number and the email you checked out with. Tracking can take up to 24 hours to show movement after the label is created.
6. Address changes and errors
Please double-check your shipping address at checkout. If you need to change it, email us as soon as possible; we can update it only if the order hasn't shipped yet.
If a package is returned to us because the address was incomplete or incorrect, or because it went unclaimed, we'll contact you. We can reship it once you pay the new shipping cost, or refund the product total minus the original shipping cost.
7. Lost, stolen or late packages
If your tracking hasn't updated for 7 business days, or your order shows as delivered but you can't find it, please:
- Check around your door, mailbox, building mailroom and with neighbors.
- Wait one more business day; carriers sometimes mark packages delivered early.
- Email us at hello@gbmskin.com with your order number within 14 days of the delivery date shown in tracking.
We'll open a claim with the carrier and work with you on a replacement or refund. Once a package is marked delivered to the correct address, risk of loss passes to you, but we'll still do our best to help.
8. Damaged or incorrect items
If something arrives damaged, leaking or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund at no cost to you. See our Returns & refunds policy for details.
9. Heat and weather
Our balms and creams are made to handle normal shipping temperatures. In very hot weather, a product may soften or separate in transit; this usually doesn't affect quality once it returns to room temperature. If you have concerns about how a product arrived, contact us.
10. Contact us
Supplies & More LLC
42881 Hunt Club Blvd, Sterling Heights, MI 48314
Email: hello@gbmskin.com
Phone: (248) 756-9419